1. General Terms and Conditions

This page belongs and is operated by Distribuciones Esteticas Parkland Soluciones SL – B88136825 – Via de las Dos Castillas, 33. Edificio 4, 28224 Pozuelo de Alarcón, Madrid. Registered in the Mercantile Registry of Madrid, Volume: 37875, Folio: 181, Section: 8, Registration Sheet: 674536, Inscription: 1.

At the time of visiting our website and/or purchasing a product, the person must agree to these Terms and Conditions, including subsequent corrections or possible changes. These Terms and Conditions are applicable to all users of the website https://iunatural.com, whether they are customers, distributors or collaborators of merchandise and/or content.

In case there is any doubt about these Terms and Conditions, comments or complaints about our website, please contact us through [email protected]

1.1 Customer Service

We will be happy to answer general or particular questions as well as offer product recommendations before proceeding with the purchase. Please write us an email at [email protected] and we will respond to you as soon as possible.

This web page is operated by iunatural which from now on we will refer to as "we", "our" and we will use the terms "you", "you", "yours" or "client" to refer to the client or Anyone who visits our website.

iunatural is the sole owner of the website including all information, tools and services available and offers them to users after acceptance of these Terms and Conditions, which are applicable to all users, distributors and collaborators of content and / or merchandise . Please, read this information in detail since the use of our page implies acceptance of our Terms and Conditions. In case you do not agree, we ask you then not to use our page or our services since such use is always subject to the prior acceptance of our Terms and Conditions.

Any subsequent change that is made will also be considered as part of our Terms and Conditions. We reserve the right to update, modify or replace any content, total or partial, of our Terms of Use. It is the responsibility of each user to periodically check for any changes that may occur. The continued use of our website implies the acceptance of said changes or modifications.

Our online store is made with WooCommerce Inc., which provides us with the online platform through which we can offer our products and services.

1.2 Purchase currency

The currency of purchase used throughout the web is the euro (EUR) and any reference to another currency must be considered as a guide only.

2. Promotions, Gift with Purchase, Discount Codes and Offers

This type of specific actions have the following conditions:

2.1 Discount Codes

Only one code per order is valid and must be entered correctly in the section indicated at the end of the purchase process, which will result in a direct reduction of the total amount. The discount codes are not retroactive, so once the order has been processed it can no longer be applied after the fact if it has been forgotten.

If an offer requires a minimum purchase expense, it always excludes shipping costs, VAT, samples and products in trial size.

2.2 Gift with Purchase

This type of gift will be automatically added to the shopping cart once the necessary requirements have been met and can not be used in conjunction with any other offer, they are not changed or returned in any case. If you do not agree with the conditions of a promotion, we ask you not to participate in it.

2.3 Return or cancel an order that includes some type of promotion

When one to several products subject to a monetary reduction is returned, the same amount that was paid including the discount will be returned. If the promotion included a gift with purchase, it must be returned together with the unwanted items. Returns and / or product changes may be subject to shipping and / or administrative costs.

Promotions are subject to a time limit, out of which they are totally invalid for all purposes. No promotion can be used in conjunction with any other current offer.

2.4 Promotions accumulated

All promotions, coupons or discount codes are for individual use and cannot be accumulated, unless expressly stated in the conditions of the same.

The prices calculated by the promotion, coupon or discount code are always on the PVP. If the product has any type of discount, it does not accumulate to other promotions that are in force, unless expressly indicated in the conditions of use of the promotion.

3. Make a purchase with us

3.1 The contract

The contract between iunatural and the client is valid from the moment of shipment and is subject to the laws of current Spanish and European legislation.

It is essential to have received the payment of the total amount of the purchase as a condition of the order being accepted. Once the amount has been received, we will send you a confirmation email to the address that you have given us during the purchase process. This confirmation email does not imply acceptance of your order, it only assumes that your order has been processed. The acceptance of an order is included in the shipping confirmation. We reserve the right to refuse an order at any time without any responsibility on our part.

Intellectual Property - All rights, including intellectual property as well as the content of the iunatural online store (texts, illustrations, photographs, trademarks, images, editorial content) are the exclusive property of iunatural. Any partial or total reproduction of any of these contents by any procedure and on any medium is subject to prior and express authorization by iunatural. It is not allowed to modify, distribute or repost any of the contents of our website under any pretext.

3.2 Errata

Our website has been carefully prepared in order to ensure that all the information contained in it, especially regarding the prices of the products, is correct and that the descriptions fit perfectly with the product file. In any case, the orders will only be accepted if no mistake has been made when publishing this information. We reserve the right to correct or cancel an order in which a content error has occurred. The dimensions and weight of each product are estimates on which we have no responsibility.

3.3 Information

The information and list of ingredients related to the products of our website do not have to be interpreted as personal advice or recommendations of a product or an ingredient. If you have any doubts about the use of any product, please do not hesitate to contact us, consult the instructions concerning the product in question or consult your doctor.

3.4 Ingredients

The list of ingredients and specifications of many products change periodically and therefore we make constant changes to our website. Under no circumstances should such modifications be accepted as standard in relation to said products.

3.5 Liability

We are not responsible for any information contained in the iunatural online store and the user makes use of it under their responsibility. We are not responsible for any type of direct, indirect or circumstantial damage as well as the inability to use the information contained. We reserve the right to change or modify the content of our website at any time but we have no responsibility for updating such information. It is the responsibility of each user to verify the changes made periodically.

3.6 Sending information

At the time of making a purchase in iunatural, the user must register with their email address. This address will become part of our digital file and may be used to send newsletters, offers or periodic notifications. When registering on our registration page when making a purchase, the user automatically accepts to be part of our digital file and receive notifications electronically.

4. Computer damage

At iunatural we take all kinds of precautions so that our website is free of viruses or computer defects. In any case, we do not guarantee that the use of our website or any other that can be accessed through ours will not cause any computer damage.

It is the ultimate responsibility of the user to ensure that they use the appropriate device to access our website. We are not responsible for any computer loss or damage incurred through the use of our website.

5 Availability

All orders are subject to availability. If the ordered items are not available in stock, we will take care of calling you or writing you an email (if you provide it to us) when the product(s) are back in stock.

You have the possibility to wait until the products are available or to cancel your order.

6. Errors in the order

You have the right to make any type of modification until the moment you press the "make the purchase" button. If you have made a mistake and ordered the wrong product, please email us at [email protected] and we will correct the error.

If the order has already been shipped, you will have to pay the shipping and return costs. For more information, see the returns section.

7. Prices

All orders will be made in euros (EUR).

The price of each product will be clearly indicated on our website and although they may vary, the price that was valid at the time of placing the order will always be maintained for you. All the prices indicated include 21% VAT for orders in the European Union and those referring to each country outside the European Union, which you will be responsible for.

Shipping prices are not included in the price of the products and you will be informed of them before finalizing the order and completing the purchase process. We reserve the right to change our prices at any time and without notice.

8. Payment terms

All payments made in iunatural are guaranteed as 100% secure purchase through our payment gateway. The payment can be made with a debit / credit card through the "Secure Socket Layer" that immediately encodes the bank data transmitted over the internet. iunatural accepts American Express, Maestro cards as well as any Visa and MasterCard that are registered in the secure payment system Verified by Visa.

We will proceed to charge the debit / credit card that you provided us as soon as we receive your order except in the case of knowing that the products that will not be available in the following 30 days from the initial date. We do not accept any responsibility for the delay of an order if you have not provided us with the correct payment information. If it is not possible to charge the credit card that you provided us with the total amount of the order, we will proceed to cancel the operation and / or any other activity. This does not affect any of your other rights as a consumer.

We reserve the right to refuse any order as well as to limit or cancel certain amounts per person, per order or by postal address. This includes orders placed with the same credit card and / or those with the same customer account or with the same postal address. In the case of having to cancel or modify an order, we will try to communicate it to you by means of the telephone number or email you provided us when placing the order. We reserve the right to limit or cancel orders that, in our opinion, are made by sellers to third parties or distributors.

You are aware that your personal data (this does NOT include your bank details) can be transferred in an encrypted way to respond to the technical needs of different devices. The information of your bank details will always be used, only and exclusively in encrypted form.

9. Shipping costs

Shipping costs vary depending on the items purchased and the shipping address and are not refundable except in the event that an item was sent to you by mistake or the item was broken during transport. In the latter case and in order to request insurance from the transport company, we ask you to let us know immediately and return the items as soon as possible.

In the case of shipments abroad, the payment of customs expenses, import duties and taxes, correspond to the buyer / recipient of the shipment since we never charge the local taxes and fees of the destination countries.

If the order is rejected by customs in the destination country, the order will be recovered at our warehouses and when we receive it, the amount of the products purchased will be returned to the customer. Shipping costs are not refunded.

10. Shipping

Our shipping costs are specified in the corresponding section on our website.

We reserve the right not to send, or charge an extra, for certain destinations.

We will ship to the postal address provided by you. It is important that you make sure to write the correct address since we do not take care of shipments that could not be delivered due to an error in the postal address. You will need to certify, by means of a signature, that you have received the package. We are not responsible for the loss or damage of any shipment once delivered to its destination. Our estimated delivery period is 1-3 working days for shipments within the peninsula from our validation of the payment received. We are not responsible for possible delays for reasons beyond our control. If the delivery time is longer for reasons beyond our control, the delivery estimate date will be extended and we will notify you via the email you have provided. These delivery times may vary depending on the destion.        

Once the products are received, you are responsible for them and we will not be responsible for their destruction, partial or total, or your loss.

 You, or a person designated by you, agree to be at the address indicated to receive the package. If this is not the case, the carrier will insist several times and if this is not possible, the package will be returned so we will proceed to return the payment made by you less the shipping costs or renew the shipment with the costs charged to the client.

Up to two delivery attempts will be made at the address provided in the order, and if it cannot be completed, the order will be deposited at the offices of the transport company so that the customer can pick it up within a maximum period of one or two weeks. . This term is determined by the transport company, by its internal policy. The user will be informed of this situation and if after this time they do not pick it up, it will be returned to iunatural. If the client wants it to be sent again, he will be responsible for the costs of a new shipment, otherwise, if he decides to cancel the order, a credit will be made for the amount of the order, minus the shipping costs.

The transport companies we work with are Correos and UPS.

11. Cancellation and Refund Rights

iunatural will accept the return of products within 30 days of delivery as long as they have not been opened or used and are in perfect condition in their original packaging. Once after having received the product and having verified that it is in perfect condition, we will proceed to make the refund through the same payment method that you have used to place the order less shipping costs, within 14 days after its reception. Shipping of returns is the responsibility of the customer, as well as the responsibility for ensuring that the product arrives in perfect condition. In the event that the customer does not return the order or pay the shipping costs, iunatural reserves the right to charge the total or partial amount to the same payment method used by you to place the order.

iunatural reserves the right to cancel the contract between the two parties in the case of not having enough stock, if it is not possible to send to a specific postal address or to incur a typographical error or in the price of a product for the information received by our suppliers. In the case of having to cancel an order, we will notify you by email and proceed to return the full amount in the same form of payment used by you when placing the order.

In the event that there is an error between the product received and the product purchased, iunatural will send the customer a coupon for the price difference without expiration date, which can be used in subsequent purchases.

12. Legal note

iunatural reserves the right to change these Terms and Conditions at any time without prior notice.